FAQ

WHAT IS THE Instyler®?

The Instyler® is a new hair styling tool that straightens, polishes and styles hair by means of a rotating heated cylinder and brush bristles. This totally new design polishes the hair strands individually, and allows the user to get amazing results that are much better than those they would have gotten using a flat iron, curling iron, or hot tool. The new design delivers great results without an extreme amount of heat or heavy styling products.

HOW IS THE INSTYLER® DIFFERENT THAN MY FLAT IRON?

Simple: A flat iron compresses, mashes, and then literally bakes your hair between two extremely hot plates. By pressing and ironing your hair strands together, a flat iron gives you hair that is about as full and bouncy as a sheet of paper. The Instyler®'s rotating heated polishing cylinder gives your hair the heat it needs to help style and straighten – and because the cylinder is constantly moving, it won't "press and bake" like a traditional flat iron. The Instyler®'s bristles comb and separate your hair, while the rotating motion of the heated cylinder literally polishes each hair strand with a smooth "buffing" action, delivering much more sheen, shine and body. This polishing allows the Instyler® to actually use less heat than a flat iron and get much better results. Plus, you can actually use the Instyler® as a styling tool since the curvature of the heated polishing cylinder allows you to do flips, curls and add volume that you just can't do with a flat iron.

I NEED A LOT OF HEAT TO STRAIGHTEN MY HAIR. WILL THE INSTYLER® GET HOT ENOUGH?

We get asked this question a lot, and we're very proud to say you can add this one to the old "hair styling myths" column! With the Instyler®, you don't need a lot of heat to straighten and style your hair! The Instyler®'s unique design actually allows you to use less heat than you are used to, and still get better results than you would with a flat iron or other hot tool. It's a totally new way of thinking about heat and your hair – you don't need the extreme heat to get the results you want. If you decide that you would like more heat, the Instyler® has three different temperature settings – always start with the lowest temperature setting.

HOW DO I USE THE INSTYLER® AS COMPARED TO MY FLAT IRON?

The technique is similar in that you put your hair into the Instyler®, you close the product on your hair, and then slowly move down the length of your hair. That is where the similarities end!! The rotating heated polishing cylinder and bristles will do most of the work for you. Plus, you'll find that you can do much, much more with your Instyler® than you could ever do with your flat iron.

CAN I USE THE INSTYLER® LIKE A CURLING IRON?

Absolutely! Simply by wrapping your hair around the rotating heated polishing cylinder, and closing the Instyler®, you can make great curls!

THE HEATED POLISHING CYLINDER ROTATES. CAN MY HAIR GET TANGLED?

No. The surface of the rotating heated polishing cylinder is totally smooth, so your hair will not get tangled.

I DON'T HAVE A CREDIT CARD. HOW DO I ORDER MY INSTYLER®?

If you do not have a credit card, or prefer to pay by check, please call 1-800-221-8961 to order your InStyler®.

THIS THING IS GREAT! WHO INVENTED THE INSTYLER®?

We hear this all the time! The Instyler® was invented by two professional hair stylists who have been doing hair for over 40 years each, along with a team of engineers and product designers who have developed many high-tech products.

WHAT IS THE CYLINDER DIAMETER?

The cylinders diameter is 1 1/4 inches.

WHAT ARE THE BRISTLES MADE OF?

The bristles are heat resistant nylon.

WHAT IS THE POWER OF THE INSTYLER®?

The Instyler® is 120 Volts, 60 Hertz and 50 Watts.

HOW DO I TURN THE INSTYLER® ON?

Check to make sure your Instyler® is plugged in. Press the Power button. The LED bars should light and begin flashing. Once the LED stops flashing the Instyler® is ready to go. You must close the handle to begin the rotation.

HOW DO I GET MY INSTYLER® TO ROTATE?

You must close the handle to start the rotation. The rotation will start automatically.

WHAT IF MY INSTYLER® DOES NOT HEAT?

Check to make sure your Instyler® is plugged in. Press the Power button. The LED bars should light and start flashing. When the LED stops flashing the Instyler® will be at the set temperature and ready to use.

WHEN I USE MY INSTYLER®, WHY DOES THE TEMPERATURE LED START TO FLASH?

It is normal for the heat to fluctuate during use. As long as the Instyler® has been allowed to reach full heat (steady LED) after powering on, you can continue to use your Instyler® while it is flashing.

HOW DO I CLEAN MY INSTYLER®?

When cleaning your Instyler®, disconnect it from the power source and make sure it has completely cooled. Wipe the outside surface only with a soft, damp cloth. Be sure to wring out all excess water before applying it to the Instyler®. Clean more severe dirt by using a soft, damp cloth with a small amount of soapy water. Make sure the Instyler® is completely dry before plugging into any power source.

WHAT SHOULD I DO IF MY INSTYLER® BREAKS? CAN I GET AN EXTENDED WARRANTY?

Do not attempt to repair your InStyler®, since there are no user-serviceable parts inside. In addition, the InStyler® contains many computer chips and intricate parts inside. The InStyler® comes with a one-year limited warranty. If your InStyler® is not working within the limited warranty period, we will repair or replace it. CLICK HERE for details.

HOW CAN I ORDER MORE PRODUCTS AND ACCESSORIES?

All InStyler® products and accessories are available online at www.instyler.com/products.html.

WHAT IS THE THERMAL SHIELD?

The InStyler® Rotating Iron is an amazing new hot tool that we know you will love! It is a HOT tool, so just like your traditional flat iron and curling iron, you should be careful to avoid having the hot surfaces come in contact with your skin. To assist you, we have included the Thermal Shield Styling Aid.

DO NOT REMOVE OR ATTACH THE THERMAL SHIELD UNLESS THE UNIT IS COMPLETELY COOL!

Remember, even after attaching the Thermal Shield Styling Aid, the exposed rotating cylinder and the bristle-side are still HOT, so care must still be used when styling with the InStyler®.