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Flower Frequently Asked Questions

Please click below for answers to the most Frequently Asked Questions. To contact Customer Service regarding an online sale, click here

 

Have a question? Please visit our FAQ page for a list of our Frequently Asked Questions.

GENERAL

What is your Warranty Policy?

Please click here to view our Warranty Policy.

What is your Privacy Policy?

Please click here to view our privacy policy.

RETURNS

What is your Return Policy?

If you wish to return a product purchased on InStyler.com, you may request a Return Authorization within 60 days of the purchase date. Refunds will be credited to the original payment method for the purchase price, less shipping charges.
PLEASE NOTE: We do not accept returns of products that were not purchased on InStyler.com. InStyler products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by InStyler.

You may return your product(s) for a refund if:


   •   All items including any accessories are returned
   •   The item is returned in its original packaging

Any returns sent without a Return Authorization number or postmarked after 15 days of receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as we are not responsible for packages lost in transit.

* Please note: We reserve the right to final approval on all returns

Where do I ship my return?

Shipping instructions will be emailed upon submitting the Return Authorization request.

How should I ship my return?

Repack the product(s) in the original packaging and include all accessories, warranty cards, and manuals. Pack and seal your box securely, in the original shipping box if possible. For your protection we recommend that you use a carrier who will provide your package with a tracking number to ensure that your package does not get lost in transit. Any shipping fees are the responsibility of the party returning the item and must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your return will be processed within 5-7 business days. If there is a refund due, a credit will be issued in the original payment method. You will be sent a confirmation email to the address listed on your order when this transaction is complete. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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