Terms of Service
THIS ARBITRATION AGREEMENT AFFECTS YOUR LEGAL RIGHTS AND REMEDIES BY PROVIDING THAT DISPUTES BETWEEN YOU AND TRE MILANO, LLC MUST BE RESOLVED THROUGH MANDATORY, BINDING ARBITRATION, RATHER THAN IN A COURT. PLEASE READ THIS AGREEMENT CAREFULLY. YOUR ACCEPTANCE OF THE TERMS OF THIS AGREEMENT SHALL BE EVIDENCED BY THE FIRST TO OCCUR OF: (1) YOUR OPENING OF ONE OR MORE OF THE INSTYLER BRANDED PRODUCT UNITS PURCHASED OR RECEIVED BY YOU (COLLECTIVELY, THE "PRODUCT"), (2) YOUR OPENING OF ONE OR MORE OF THE INSTYLER ACCESSORY PRODUCTS PURCHASED OR RECEIVED BY YOU (COLLECTIVELY, THE "ACCESSORY PRODUCTS"), OR (3) YOUR RETAINING THE PRODUCT OR THE ACCESSORY PRODUCTS FOR MORE THAN TEN (10) DAYS AFTER PURCHASE OR RECEIPT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MUST RETURN THE PRODUCT AND/OR THE ACCESSORY PRODUCTS, AS THE CASE MAY BE, WITHIN TEN (10) DAYS OF RECEIPT AT NO COST TO YOU. YOU MAY RETURN THE PRODUCT AND/OR THE ACCESSORY PRODUCTS BY CALLING TRE MILANO AT (800) 307-0078 AND REQUESTING A CREDIT RETURN AUTHORIZATION NUMBER.
THIS ARBITRATION AGREEMENT COVERS ALL DISPUTES BETWEEN YOU AND TRE MILANO, LLC REGARDING BOTH THE PRODUCT AND THE ACCESSORY PRODUCTS.
1. Resolution of claims or disputes.
Any claim or dispute between you and Tre Milano, LLC (including any of Tre Milano, LLC's subsidiaries or affiliates, collectively "Tre Milano") arising out of or relating in any way to the purchase or use of the Product, the Accessory Products or this Agreement shall be resolved through final, binding arbitration. This mandatory arbitration obligation applies regardless of whether the claim or dispute involves a tort, fraud, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory. Both you and Tre Milano specifically acknowledge and agree that you waive your right to bring a lawsuit based on such claims or disputes and that you waive your right to have such claims or disputes resolved by a judge or jury. Notwithstanding the foregoing, you have the right to seek relief in small claims court for claims or disputes within the scope of small claims jurisdictional limits.
2. Limitation of legal remedies.
All arbitrations under this Agreement shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that this Agreement specifically prohibits you from commencing arbitration proceedings as a representative of others or joining in any arbitration, litigation or other proceeding brought by any other person.
3. Arbitration procedures.
A. Before commencing any arbitration proceedings under this Agreement, you must first present the claim or dispute to Tre Milano by calling (800) 307-0078 and asking for the Legal Department and allowing Tre Milano the opportunity to resolve the claim or dispute. If your claim or dispute is not resolved within sixty (60) days, you may commence arbitration proceedings in accordance with the terms of this Agreement.
B. The arbitration of any claim or dispute under this Agreement shall be conducted pursuant to the American Arbitration Association's ("AAA") United States Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. These rules and procedures are available by calling AAA at 1-800-778-7879 or by visiting its web site at www.adr.org
C. The arbitration of any claim or dispute under this Agreement shall be conducted in the State of California and the County of Los Angeles; provided that if the parties do not agree on a location for the arbitration, then the AAA shall determine a reasonably convenient location.
D. The arbitration of any claim or dispute under this Agreement shall be conducted by an arbitrator who is independent and impartial.
E. The exchange of information and timing of the arbitration shall be supervised by the arbitrator and shall be in accordance with procedures provided by the arbitrator.
F. The arbitration of any claim or dispute under this Agreement and the resolution or settlement thereof shall be confidential and shall not be disclosed by the parties to any third parties other than their respective professional representatives.
G. Each party shall have the right, at their own expense, to be represented by an attorney (or other spokesperson if permitted by law) of their own choosing.
H. All administrative expenses of arbitration proceedings commenced under this Agreement shall be divided equally between you and Tre Milano, except that: (a) if the claim or dispute that is the subject of the arbitration proceedings is less than ten thousand dollars (US $10,000), you will be responsible for no more than one hundred twenty-five dollars (US $125) in administrative expenses; (b) if the claim or dispute that is the subject of the arbitration proceedings is more than ten thousand dollars (US $10,000) but less than seventy-five thousand dollars (US $75,000), you will be responsible for no more than three hundred seventy-five dollars (US $375) in administrative expenses; and (c) if the claim or dispute that is the subject of the arbitration proceedings is more than seventy-five thousand dollars (US $75,000) or non-monetary, then you will be responsible for administrative expenses in accordance with the Commercial Fee Schedule provided by the AAA. You acknowledge and agree that each party shall pay the fees and costs of its own counsel, experts and witnesses.
4. Choice of law.
This Agreement shall be governed by the United States Federal Arbitration Act and the laws of the State of California.
If any provision of this Agreement is declared or found to be unlawful, unenforceable or void, such provision will be ineffective only to the extent that is found unlawful, unenforceable or void, and the remainder of the provision and all other provisions shall remain fully enforceable.
6. Waiver of damages.
Each of the parties hereby (a) irrevocably waives, to the maximum extent not prohibited by law, any right it may have to a trial by jury in respect of any proceeding directly or indirectly at any time arising out of, under or in connection with the purchase of the Product and the Accessory Products from Tre Milano or any transaction contemplated hereby or associated herewith; (b) irrevocably waives, to the maximum extent not prohibited by law, any right it may have to claim or recover in any such proceeding any special, exemplary, punitive or consequential damages, or any damages other than, or in addition to, actual damages.
Tre Milano, LLC ("Company") extends this limited warranty to the original retail purchaser ("Consumer") of InStyler® branded products (the “InStyler”).
Limited One (1) Year Warranty:
The InStyler and its parts are warranted against manufacturer defects for one (1) year from the date of purchase. This limited warranty only covers the items specifically listed above for the period specified. IF THE WARRANTY REGISTRATION CARD IS NOT COMPLETED AND RETURNED TO COMPANY AT THE TIME OF THE ORIGINAL SALE, CONSUMER MUST PROVIDE PROOF OF PURCHASE WITH ANY WARRANTY CLAIM.
Excluded from this limited warranty are damages to the InStyler caused by unreasonable or unintended use, abuse or neglect. Also excluded is damage from ordinary wear and tear.
2. VOIDING OF LIMITED WARRANTY:
THE FOLLOWING OCCURENCES OR CONDITIONS WILL VOID THIS LIMITED WARRANTY: (1) USE FOR COMMERCIAL PURPOSES; (2) FAILURE TO USE THE INSTYLER ACCORDING TO COMPANY'S SPECIFICATIONS AND INSTRUCTIONS INCLUDING, WITHOUT LIMITATION, SAFETY INSTRUCTIONS AND WARNINGS; (3) FAILURE TO PROPERLY CLEAN AND MAINTAIN THE INSTYLER AS STATED IN THE MANUAL; AND (4) TRANSFER OR ASSIGNMENT OF THIS WARRANTY.
3. SOLE REMEDY:
The sole remedy under this limited warranty is repair or replacement, at Company's option, of the InStyler or part(s) deemed to be defective. "Repair" or "Replacement" shall mean providing the labor and materials necessary, at no cost to the consumer, to repair or replace defective part(s) or replace, at Company's option, the InStyler.
4. HOW TO MAKE A WARRANTY CLAIM:
To present a claim under this limited warranty, call the toll-free telephone number (800) 307-0078 to receive a return authorization and instructions for return.
THE WARRANTY IN THIS DOCUMENT IS THE ONLY WARRANTY ON THE INSTYLER. COMPANY MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATION OR TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY COMPANY AND EXCLUDED FROM THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
CONSUMER AND COMPANY EXPRESSLY AGREE THAT REPAIR OR REPLACEMENT OF THE INSTYLER OR THE DEFECTIVE PART(S) IS THE EXCLUSIVE AND SOLE REMEDY OF CONSUMER. COMPANY MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, AND NO REPRESENTATIVE, EMPLOYEE, OR DISTRIBUTOR OR DEALER OF COMPANY HAS THE AUTHORITY TO MAKE OR IMPLY ANY REPRESENTATION, PROMISE OR AGREEMENT WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.
6. NO CONSEQUENTIAL DAMAGES:
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, COMPANY ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS RELATED TO PROPERTY, LOSS OF USE, LOSS OF REVENUE, LOSS OF TIME, INCONVENIENCE, OR ANY OTHER ECONOMIC LOSS.
7. LEGAL RIGHTS:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
8. INFORMAL DISPUTE RESOLUTION:
The parties to this limited warranty agree to submit to mediation to resolve any warranty disputes.
9. GOVERNING LAW:
The laws of the State of California will govern this limited warranty.