COVID19 InStyler Update

 

Work and life has changed, and it’s more important than ever that we check in with one another and help out our communities. We are so honored to continue to serve our customers during this time. In a time where the future is unpredictable, the small joy we get in taking care of ourselves and feeling good is more important than ever.


IS CUSTOMER SERVICE STILL AVAILABLE?
Yes, we're here and ready to help! Email us at contact@instyler.com, or call us at 800-307-0078, Monday-Friday, 9am–5:59pm PT.


SHOULD I EXPECT A DELAY WITH MY ORDER?
You may experience slight shipping delays as our teams take precautions to make sure we are all staying safe. However, we are working diligently to ensure your orders go out as smoothly as possible. 


WILL YOUR RETURN POLICY CHANGE?
Our return policy is flexible for anyone who needs additional time. Contact our customer service team if you need more time to send your tool back.


IF YOU ARE SHIPPING, DOES THIS MEAN YOUR SHIPPING FACILITIES ARE STILL OPEN? WHAT ARE YOU DOING TO KEEP DISTRIBUTION STAFF SAFE?
Our shipping facility is still open. In addition to following CDC guidelines and regular deep cleanings, our team is wiping down all high-touch surfaces throughout the day. For any team members who may be sick or feeling ill, we are encouraging them to stay home, and we are extending sick leave as applicable.