Please click below for answers to the most Frequently Asked Questions. To contact Customer Service regarding an online sale, click here.
Frequently Asked Questions
Will my credit card be charged immediately?
Yes. Your credit card will be charged upon placement of your order. Upon completion of checkout, you will receive an order confirmation number followed by an email confirming that your order has been received. We will send you another email to notify you once your order ships.
Why should I create an account?
Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. Click here to create an account now.
How do I change or cancel an order?
Because our system is designed to process orders very quickly, we unfortunately cannot make any changes or cancel an order after it has been placed. Please submit a Return Authorization request here once you have received your order if you wish to return it.
What are my payment options?
We accept Visa, MasterCard, Discover, American Express and PayPal. Prices for all of our items are listed in US Dollars, whether you're logging in from the US, Canada, or any other country.
How do I use a promo code?
Simply enter your offer code in the text box marked “Promo Code” on the billing page during the checkout process. When an offer code is accepted, it will be displayed in the order summary. Please Note: Promo Codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per order.
What are your shipping fees?
Purchases of $75 or more (not including sales tax), will receive free Standard Shipping within the Continental US, Alaska and Hawaii. For orders less than $75, the following shipping rates apply: Continental US Standard Shipping $10.00 (4-6 business days) FedEx 2-Day $20.00 FedEx Overnight $30.00 Alaska + Hawaii Standard Shipping $15.00 (4-6 business days) FedEx 2-Day $45.00 Please note that delivery days are business days and we do not offer Saturday or holiday delivery services. Unfortunately, we do not ship to PO Boxes, Military Bases, Puerto Rico, Guam, or the US Virgin Islands.
When will my order ship?
If your order is placed prior to 11am PST Monday through Friday, it will be shipped the same day or the next business day. Orders placed after 11am PST on Fridays and throughout the weekend will process on the following Monday. Orders placed on holidays will be processed the next business day we are open. You will receive an e-mail confirmation once your order has shipped.
How do I know that my order has been shipped? How do I track my order?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
What is the difference between "Order Date" and "Ship Date"?
"Order Date" and "Ship Date" are not the same. Orders placed before 11am on any given weekday will ship the same day. Orders placed after 11am will ship the following day. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date. Additionally, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
What countries do you ship to?
Currently, we only ship to the United States.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to PO boxes or APO/FPO addresses.
What is your Return Policy?
If you wish to return an unused product purchased on InStyler.com, you may request a Return Authorization within 30 days of the purchase date. Refunds will be credited to the original payment method for the purchase price, less shipping charges.
PLEASE NOTE: We do not accept returns of products that were not purchased on InStyler.com. InStyler products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by InStyler.
You may return your product(s) for a refund if:
• The item is unused
• All items including any accessories are returned
• The item is returned in its original packaging
Any returns sent without a Return Authorization number or postmarked after 15 days of receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as we are not responsible for packages lost in transit.
* Please note: We reserve the right to final approval on all returns
Where do I ship my return?
Shipping instructions will be emailed upon submitting the Return Authorization request.
How should I ship my return?
Repack the product(s) in the original packaging and include all accessories, warranty cards, and manuals. Pack and seal your box securely, in the original shipping box if possible. For your protection we recommend that you use a carrier who will provide your package with a tracking number to ensure that your package does not get lost in transit. Any shipping fees are the responsibility of the party returning the item and must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your return will be processed within 5-7 business days. If there is a refund due, a credit will be issued in the original payment method. You will be sent a confirmation email to the address listed on your order when this transaction is complete. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.