Frequently Asked Questions
Please click below for answers to the most Frequently Asked Questions. To contact Customer Service regarding an online sale, click here.
Have a question? Please visit our FAQ page for a list of our Frequently Asked Questions.
How do I find the best tool for me?
What is Afterpay and how do I use it?
What is your Warranty Policy?
Please click here to view our Warranty Policy.
How do I change or cancel an order?
Because our system is designed to process orders very quickly, we unfortunately cannot make any changes or cancel an order after it has been placed. Please submit a Return Authorization request here once you have received your order if you wish to return it.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience. Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. If you don't choose Route Protect at checkout, you can still use the Route App to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
What does Route cover?
Route will protect your package against being lost, damaged, or stolen. This does not cover any issues before your order ships out.
How much does Route cost?
When you get to the checkout page, the price to insure with Route Protect will be automatically calculated based on your cart total. If your order is $100 or less, your Route protection price is $0.98. If your order amount exceeds $100, your Route protection price is 2.5% of the subtotal.
What if I don't pay to insure with Route Protect?
If you choose to not insure your package with Route Protect, InStyler is not liable for lost, damaged, or stolen packages. However, you will still get access to Route's advanced tracking via the iOS app and emails.
Holiday Shipping Delays
As of December 10, 2021 we are experiencing shipping delays due to weather and carrier shortages. Please allow additional time for your package to be delivered.
What are your shipping fees?
Purchases of $85 or more (not including sales tax), will receive free Standard Shipping within the Continental US. For orders less than $85, the following shipping rates apply: Continental US Standard Shipping $9.97 (4-6 business days) FedEx 2-Day $50.00 FedEx Overnight $80.00 Alaska + Hawaii FedEx 2-Day $45.00 Please note that delivery days are business days and we do not offer Saturday or holiday delivery services. Unfortunately, we do not ship to PO Boxes, Military Bases, Puerto Rico, Guam, or the US Virgin Islands.
When will my order ship?
If your order is placed prior to 11am PST Monday through Friday, it will be shipped the next business day. Orders placed after 11am PST on Fridays and throughout the weekend will process on the following Monday. Orders placed on holidays will be processed the next business day we are open. You will receive an e-mail confirmation once your order has shipped.
How do I know that my order has been shipped? How do I track my order?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online. You can also download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
What is the difference between "Order Date" and "Ship Date"?
"Order Date" and "Ship Date" are not the same. Orders placed before 11am on any given weekday will ship the same day. Orders placed after 11am will ship the following day. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date. Additionally, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
What countries do you ship to?
Currently, we only ship to the United States.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to PO boxes or APO/FPO addresses.
What is your Return Policy?
If you wish to return a product purchased on InStyler.com, you may request a Return Authorization within 60 days of the purchase date. Refunds will be credited to the original payment method for the purchase price, less shipping charges.
PLEASE NOTE: We do not accept returns of products that were not purchased on InStyler.com. InStyler products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by InStyler.
You may return your product(s) for a refund if:
• All items including any accessories are returned
• The item is returned in its original packaging
Any returns sent without a Return Authorization number or postmarked after 15 days of receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as we are not responsible for packages lost in transit.
* Please note: We reserve the right to final approval on all returns
Where do I ship my return?
Shipping instructions will be emailed upon submitting the Return Authorization request.
How should I ship my return?
Repack the product(s) in the original packaging and include all accessories, warranty cards, and manuals. Pack and seal your box securely, in the original shipping box if possible. For your protection we recommend that you use a carrier who will provide your package with a tracking number to ensure that your package does not get lost in transit. Any shipping fees are the responsibility of the party returning the item and must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your return will be processed within 10-12 business days. If there is a refund due, a credit will be issued in the original payment method. You will be sent a confirmation email to the address listed on your order when this transaction is complete. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.