Question 1

Where is my order?

Accepted Answer

Orders typically ship within 1-2 business days. Once your order ships, you will receive an email with the tracking information.

Question 2

What size iron should I get?

Accepted Answer

The best InStyler iron size for you depends on your hair type, length, and styling goals. Here’s a quick guide to help you choose:1. Short Hair / Pixie Cuts / BangsBest Size: ¾" or 1"Ideal for precise styling, curls, and waves on short hairGreat for adding volume at the roots2. Medium-Length Hair (Shoulder-Length or Slightly Longer)Best Size: 1"Versatile for both straightening and curlingWorks well for sleek styles or adding soft waves3. Long Hair (Below Shoulders to Mid-Back)Best Size: 1.25" or 1.5"Covers more surface area, making styling fasterGreat for loose waves and straightening4. Extra-Long / Thick HairBest Size: 1.5" or 2"Helps smooth large sections quicklyIdeal for sleek, straight styles5. Tight Curls & Defined WavesBest Size: ¾" or 1"A smaller barrel creates more defined curls and waves

Question 3

Why are your rotating irons out of stock?

Accepted Answer

Due to the impact of the LA wildfires, some of our warehouses were affected, resulting in a temporary stock shortage of our rotating irons. We are actively working to replenish inventory as soon as possible.We appreciate your patience and understanding during this time. For updates on restocks, please check our website or contact our customer service team at help@instylerhair.com.

Question 4

When will the rotating irons be back in stock?

Accepted Answer

Unfortunately, some of our warehouses were impacted by the LA wildfires, affecting our entire stock of rotating irons. We’re working diligently to replenish inventory as soon as possible. We appreciate your patience and understanding as we navigate this unexpected situation.

Question 5

Do you sell replacement parts?

Accepted Answer

At this time, we do not sell replacement parts, including bristles. If you need assistance with a product issue, please contact our customer service team at help@instylerhair.com, and we’ll be happy to help.

Question 6

Who can I contact for more help?

Accepted Answer

If you need assistance with an order placed on our Shopify store, please reach out to our customer service team at help@instylerhair.com. Our store is operated by The Electric Operating Company Ltd. under agreement.For inquiries regarding products purchased from other retailers, please contact the Manufacturer/Licensee directly:Tre Milano, LLC29822 Avenida de las Banderas, Unit ARancho Santa Margarita, CA 92688Dan Fugardi, CEO – dan@instyler.com | 626-427-2207Arin Meyer, Head of Operations – arin@instyler.com | 908-414-0259We’re happy to assist with any questions or concerns!

Question 7

How do I return this?

Accepted Answer

Due to hygiene and safety reasons, we do not accept returns or exchanges on any used hair tools, including hair dryers, styling irons, and hot air brushes. Once a product has been used, it is considered final sale and cannot be returned.We accept returns on unused and unopened products within 30 days of the delivery date. To qualify for a return:The product must be in its original packaging, unopened, and unused.Proof of purchase is required.The return must be initiated within 30 days of receipt.To request a return for an unused item, please email returns@instylerhair.com with your order number and reason for return. Approved returns will receive instructions on how to send back the product.By purchasing from InStyler, you agree to this return policy. If you have any questions, feel free to reach out to our support team.

Question 8

How long do refunds take to process?

Accepted Answer

Refunds typically take 7-10 business days until the funds reappear in your account (the original payment method).

Question 9

What is your Warranty Policy?

Accepted Answer

Here is the full policy. If you purchased your product from our website and received a defective or damaged item, please contact our customer service team within 60 days of receiving your order. We will gladly provide a replacement or repair under our Limited 1-Year Warranty (if applicable).To request a Warranty Authorization and receive further instructions, please email warranty@instylerhair.com.For warranty issues related to products purchased from other retailers, please contact the Manufacturer/Licensee directly:Tre Milano, LLC29822 Avenida de las Banderas, Unit ARancho Santa Margarita, CA 92688Dan Fugardi, CEO – dan@instyler.com | 626-427-2207Arin Meyer, Head of Operations – arin@instyler.com | 908-414-0259We’re here to ensure you have the best experience with your InStyler product.